Legal
Refund Policy
We want you to be 100% satisfied. Here's how our refund process works.
Refund Scenarios
Cancellation Before Cutoff
100% RefundIf you cancel your order before the cutoff time (10:00 AM same day for lunch, 5:00 PM same day for dinner), you will receive a full refund.
Cancellation After Cutoff
No RefundOrders cancelled after the cutoff time have already entered preparation and are not eligible for refund, as ingredients have been allocated.
Quality Issues
100% Refund or ReplacementIf you receive food that does not meet our quality standards, please contact us within 2 hours of delivery with photos. We will issue a full refund or replacement.
Missing / Wrong Items
Full or Partial RefundIf items are missing or incorrect in your order, contact us immediately. We will refund the affected items or redeliver the correct order.
Delivery Address Not Reachable
No RefundIf delivery fails because the address provided is incorrect or the customer is unreachable after multiple attempts, no refund will be issued.
Refund Timeline
1
Request Submitted
Instant
2
Review by Team
1–2 hours
3
Refund Initiated
1 business day
4
Amount Credited
3–5 business days
Refund Processing Time
Approved refunds are processed within 3–5 business days. The refund will be credited back to the original payment method (UPI). You will receive an email confirmation once the refund is initiated.
Subscription Refunds
No Refund Policy: Once a subscription payment has been made, no refund will be issued under any circumstances — including but not limited to change of mind, relocation, personal reasons, or dissatisfaction. Cancellation will only stop future billing cycles. If you cancel mid-way through a subscription month, the remaining meals for that cycle will be forfeited and no monetary compensation will be provided. By making the payment, you acknowledge and fully accept the No-Refund Policy of Agarwal Kitchen. No meals will be delivered prior to payment confirmation.
How to Request a Refund
You can cancel your order and request a refund directly from the My Orders page. For quality issues or disputes, please contact our support team at support@agarwalkitchen.com with your order ID and a description of the issue.
Dispute Resolution
If you are unsatisfied with a refund decision, you may escalate the matter by emailing us. We aim to resolve all disputes within 7 business days. Our decision on refund disputes is final and binding.
Non-Refundable Items
Trial meal orders are non-refundable once delivered. Custom or special requests that have been prepared cannot be refunded. Delivery charges, if applicable, are non-refundable.
Need Help with a Refund?
Our support team is available Mon–Sat, 9 AM – 9 PM to assist you.
Request a Refund